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The implementation of technological solutions has accelerated in recent years and several companies are already benefiting from the advantages of chatbots. This conversational software is used to improve the customer experience, improve service and, consequently, increase revenue. If you want to learn more about chatbots, discover the advantages of integrating it with your company's WhatsApp business account and learn what service automation can do to increase sales, check out below: It is possible to operate at unrestricted times and respond to infinite calls instantly and simultaneously. Integrating a chatbot into your WhatsApp communication channel allows you to provide a simple and immediate communication experience to your customers. They can look up product information and ask questions without having to spend hours researching or waiting for a sales representative to respond. As a result, you will increase your chances of conversion while encouraging customer loyalty and satisfaction. It is worth highlighting that simple and frequent queries can be answered by chatbots. Up to 80% of inbound contact volume can be resolved this way, according to a survey by.
This allows your human agents to focus on more prevalent problems or those that require an immediate human response. Discover ChatGuru ChatGuru ensures that integrating the chatbot into your company's WhatsApp is a simple process and has accurate monitoring. Our platform facilitates the management of customer service and support, mapping customer calls and allowing hybrid service – with human agents – when necessary. If you're Industry Email List looking to maximize your company's productivity, ChatGuru's WhatsApp Business API allows you to respond to customers quickly and assertively, staying within industry best practices. You can create custom steps for your customer service flow, for example, based on your sales funnel. As a result, you save your team time and energy. Our system also allows you to create fully customizable reports that are generated regularly. You can specify whether you want to receive the data via email or WhatsApp, as well as the criteria based on which you want to receive it, making tracking easier. In other words, it's simpler to map out the next phases of your marketing and sales strategy with ChatGuru.
Since chatbots are able to answer frequently asked questions about products instantly, the purchasing process is made easier for customers. At the same time, your team will be able to focus their energy and efforts on increasing sales and expanding your company from a more strategic and added value point of view. 5. Sell your products and services with sales chatbots Sales can be facilitated by developing a chatbot that aims to guide customers through the purchasing journey until the sale is made. This way, it is possible to design a bot that will make consumers more comfortable and provide a positive shopping experience. It is possible to transform your s to persuade customers to add more items to their carts. Adopt a consultancy stance According to research from Gartner , 88% of buyers are only willing to buy from sales representatives who they consider to be trustworthy advisors. Therefore, your sales team needs to be able to relate the buyer's pain points with the solution offered by your company through honest and positive communication.
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