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Although the holidays can be very busy and noisy, do your customers a favor and keep these policies and services front and center. These policies are created to increase trust and boost sales, right? Let them know. When purchasing gifts, customers prefer return policies that ensure the recipient can easily return the gift if they don't like it. If you can offer this, especially if you offer free returns, you have a better chance of increasing sales and retaining customers.
In fact, of consumers won’t even shop with a company that doesn’t offer free returns. Pro tip: Update your Phone Number List website and apps during the holidays to highlight your policies and services beforehand. Brilliantly showcase all holiday shopping, shipping and return offers to give potential and current customers peace of mind during a stressful time of year: Holiday Season Policies and Service Ways to Satisfy Customers Maintain your customer service standards.
The peak holiday season can be difficult for your customer service team. However, at this time of year, it is still important to maintain customer service standards such as responsiveness and accountability. A recent survey of U.S. consumers showed that 10% believe it is important for businesses to have high standards of customer service. Topping the list, of consumers selected responsiveness to customer inquiries as the most important customer service criterion. These expectations do not change from season to season. So make sure you can meet your customers' expectations with the same level of quality, even when things get busy. Pro tip: Customer service standards provide a set of guidelines for agents to follow when interacting with customers.
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